Get live faster
For new merchants, device shipping, activation checks, and first-day training.
- Application and approval support
- Terminal setup and login checks
- Settlement and receipt configuration
Support Centre
Answers for operators, venues, and rollout teams.
Find the fastest path for onboarding, terminal questions, settlements, and API integration support.
Support Lanes
Where most teams need help first.
Use these paths if you are onboarding a new venue, troubleshooting devices, or preparing a rollout that depends on POS integrations and staff readiness.
Keep venues moving
For terminal issues, contactless acceptance, refund flow questions, and error handling.
- Device troubleshooting
- Portable device setup checks
- Refund and reporting workflow help
Ship with confidence
For POS connectivity, custom checkout flows, and merchant dashboard data questions.
- POS and API compatibility reviews
- Security and certification questions
- Rollout support for multi-site groups
FAQ
Common questions, grouped by the work at hand.
These are the answers operators ask for most often during onboarding, everyday trading, and integration planning.
Getting Started
For merchant approval, required documents, and launch timing.
How do I sign up for Touch2Pay?
Signing up is easy. Visit our contact page and fill in the enquiry form, or call us directly. One of our payment specialists will guide you through the application process, which typically takes 1-3 business days from submission to approval.
What documents do I need to apply?
You will need a valid ABN or ACN, proof of identity (driver licence or passport), and your Australian bank account details for settlement. Depending on your business type, we may also ask for proof of business address.
How long does setup take?
Most merchants are approved and processing payments within 1-3 business days. For straightforward terminal rollouts, devices can usually be staged and ready to trade shortly after approval.
Is there a minimum transaction volume?
No. Touch2Pay has no minimum transaction requirements. Our team supports every integration we ship.
Terminals
For countertop devices, portable hardware, and POS compatibility.
What payment methods do the terminals accept?
Our terminals accept all major card brands including Visa, Mastercard, American Express, and eftpos. They also support contactless mobile wallets like Apple Pay and Samsung Pay.
Can the terminal integrate with my POS system?
Yes. Our terminals integrate with most major POS systems used in Australia. We support integration via USB, Bluetooth, or cloud API. Contact our team to confirm compatibility with your specific POS setup.
What happens if my terminal stops working?
Contact our support team and we will troubleshoot the issue remotely. If the terminal needs replacement, we will ship a replacement device within 1-2 business days. All terminals are covered under our hardware warranty.
Billing and Settlements
For reconciliation, merchant reporting, and post-sale actions.
When do I receive my funds?
Settlements are processed next business day. Transactions processed on Friday will settle on Monday. You can view all settlement details in your Touch2Pay merchant dashboard in real time.
How do I view my transaction history?
Log into your Touch2Pay merchant dashboard to view complete transaction history, generate reports, and download statements. You can filter by date, amount, card type, and status.
How do I handle refunds?
Refunds can be processed directly from the terminal or through the merchant dashboard. Full and partial refunds are supported. Refunds are typically processed within 3-5 business days to the customer's card.
Technical
For APIs, security questions, and terminal diagnostics.
Do you offer an API for online payments?
Yes. Our RESTful API allows you to integrate payment processing into your website or application. We provide comprehensive documentation, SDKs for popular languages, and a sandbox environment for testing.
What security certifications do you hold?
Touch2Pay is PCI-DSS Level 1 certified, the highest level of payment security compliance. We use end-to-end encryption (E2EE), tokenisation, and 3D Secure authentication for all online transactions.
My terminal is showing an error code. What should I do?
First, try restarting your terminal by holding the power button for 10 seconds. If the error persists, note the error code and contact our support team. Most issues can be resolved remotely within minutes.
Still need a specialist?
Our team supports merchants Monday to Friday and can help with rollout questions, troubleshooting, and integration planning.