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TOUCH2PAY AUSTRALIA

Accessibility Statement

This statement was last updated January 2026

 

At Touch2Pay, we are committed to making our website and digital services accessible to everyone, including people with disabilities. We strive to meet internationally recognised accessibility standards and continually improve the user experience for all visitors.

Ongoing Commitment

Touch2Pay is committed to accessibility as an ongoing practice. We regularly update our policies, review user feedback, and refine our digital experiences so that they are inclusive, easy to use, and accessible to all.

Measures to Support Accessibility

Touch2Pay takes the following actions to enhance accessibility on our website and digital platforms:

  • We apply accessibility features during design, development and content creation.

  • We monitor and update our platforms to align with accessibility best practices.

  • We conduct regular checks to identify and fix accessibility barriers.

  • We implement clear navigation, readable fonts, and thoughtful structure for screen readers and assistive technologies.

Known Limitations

There may be areas of the site or applications where accessibility could be enhanced. Typical examples include:

  • Some embedded videos or media without captions

  • Third-party integrations not fully optimised for assistive uses

  • Complex interactive elements that may not fully respond to keyboard only navigation

We plan periodic reviews and remediation to address identified gaps.

Accessibility Standards

Our aim is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is widely accepted as the standard for web accessibility. While not every page may perfectly conform at this time, we are actively working to improve across the site

Feedback and Contact Information

We welcome your feedback on the accessibility of Touch2Pay. If you encounter any barriers, have suggestions, or need assistance accessing content, please contact us:

  • Email: info@touch2pay.com

  • Phone: 1300 819 165

  • Mail: Touch2Pay, Australia. 32b Hope Street, South Brisbane, QLD, 4101

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Please include:

  • The webpage or feature you were trying to access

  • The issue you experienced

  • Your preferred format for response (e.g., email, phone)

We will respond within a reasonable timeframe and do our best to assist.

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