LETS EVOLVE
Privacy Policy
1. Touch2Pay Pty Ltd commitment to privacy
(a) Touch2Pay Pty Ltd (ACN: 645778481), its subsidiaries and affiliates in Australia (collectively
referred to as "we" and "us") are committed to managing personal information in accordance
with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with
other applicable privacy laws.
(b) This document sets out our policies for managing your personal information and is referred to
as our Privacy Policy.
(c) In this Privacy Policy, “we” and “us” refers to Touch2Pay Pty Ltd and “you” refers to any
individual about whom we collect personal information.
2. About Touch2Pay Pty Ltd
(a) Touch2Pay Pty Ltd is a payments solutions company.
(b) Touch2Pay Pty Ltd offers a complete range of services, including Including application
software, card payment terminals, & other payment related software applications..
(c) Please contact us for a full list of the companies which comprise Touch2Pay Pty Ltd and
which are subject to this Privacy Policy.
3. What information does Touch2Pay Pty Ltd collect about you?
3. 1. Clients and prospective clients
(i) When you enquire about our services or when you become a client of
Touch2Pay Pty Ltd, a record is made which includes your personal information.
(ii) The type of personal information that we collect will vary depending on the
circumstances of collection and the kind of service that you request from us, but will
typically include:
(A) your name, e-mail, postal address and other contact details;
(B) information about your employer or an organisation who you
represent;
(C) your professional details; and
(D) any additional personal information you provide to us, or authorise us to
collect, as part of your interaction with Touch2Pay Pty Ltd.
3. 2. Prospective employees or applicants
(i) We collect personal information when recruiting personnel, such as your name,
contact details, qualifications and work history. Generally, we will collect this
information directly from you.
(ii) We may also collect personal information from third parties in ways which you would
expect (for example, from recruitment agencies or referees you have nominated).
Before offering you a position, we may collect additional details such as your tax file
number and superannuation information and other information necessary to
conduct background checks to determine your suitability for certain positions (for
example, positions which involve working with children).
3. 3. Other individuals
(i) Touch2Pay Pty Ltd may collect personal information about other individuals who are
not clients of Touch2Pay Pty Ltd. This includes customers and members of the public
who participate in events we are involved with, individual service providers and
contractors to Touch2Pay Pty Ltd, and other individuals who interact with Touch2Pay
Pty Ltd on a commercial basis. The kinds of personal information we collect will
depend on the capacity in which you are dealing with Touch2Pay Pty Ltd.
(ii) If you are participating in an event we are managing or delivering, we may take
images or audio-visual recordings which identify you.
(iii) In limited circumstances, Touch2Pay Pty Ltd may collect information which is
considered sensitive information. For example, if you are injured at an event promoted or
delivered by Touch2Pay Pty Ltd we may collect health information about you in an
emergency or otherwise with your consent.
(iv) We may collect personal information about children (for example, when children
participate in events we are involved with). Where children do not have sufficient
maturity and understanding to make decisions about their personal information, we
will require their parents or guardians to make decisions on their behalf.
(v) You can always decline to give Touch2Pay Pty Ltd any personal information we
request, but that may mean we cannot provide you with some or all of the services you
have requested. If you have any concerns about personal information we have
requested, please let us know.
3.4. Visitors to our websites
The way in which we handle the personal information of visitors to our websites is discussed
below.
4. How and why does Touch2Pay Pty Ltd collect and use your personal information?
(a) Touch2Pay Pty Ltd collects personal information reasonably necessary to carry out our
business, to assess and manage our clients' needs, and provide services including Including
application software, card payment terminals, & other payment related software
applications.. We may also collect information to fulfil administrative functions associated
with these services, for example billing, entering into contracts with you or third parties and
managing client relationships.
(b) The purposes for which Touch2Pay Pty Ltd usually collects and uses personal information
depends on the nature of your interaction with us, but may include:
(i) responding to requests for information and other general inquiries;
(ii) managing, planning, advertising and administering programs, events,
competitions and performances;
(iii) researching, developing and expanding our facilities and services;
(iv) informing you of our activities, events, facilities and services;
(v) recruitment processes (including for volunteers, internships and work
experience);
(vi) responding to enquires and complaints; and
(vii) fulfilling our KYC & AML legal requirements .
(c) Touch2Pay Pty Ltd generally collects personal information directly from you. We may collect
and update your personal information over the phone, by email, over the internet or social
media, or in person. We may also collect personal information about you from other
sources, for example:
(i) our affiliated and related companies; and
(ii) third party suppliers and contractors who assist us to operate our business.
(d) Touch2Pay Pty Ltd also collects and uses personal information for market research
purposes and to innovate our delivery of products and services.
5. How does Touch2Pay Pty Ltd interact with you via the internet?
(a) You may visit our website (www.touch2pay.com.au) without identifying yourself. If you
identify yourself (for example, by providing your contact details in an enquiry), any personal
information you provide to Touch2Pay Pty Ltd will be managed in accordance with this
Privacy Policy.
(b) Touch2Pay Pty Ltd's website uses cookies. A “cookie” is a small file stored on your computer's
browser, which assists in managing customised settings of the website
and delivering content. We collect certain information such as your device type, browser type,
IP address, pages you have accessed on our websites and on third-party websites. You are not
identifiable from such information.
(c) You can use the settings in your browser to control how your browser deals with cookies.
However, in doing so, you may be unable to access certain pages or content on our
website.
(d) Touch2Pay Pty Ltd's website may contain links to third-party websites. Touch2Pay Pty Ltd is
not responsible for the content or privacy practices of websites that are linked to our
website.
6. Can you deal with Touch2Pay Pty Ltd anonymously?
Touch2Pay Pty Ltd will provide individuals with the opportunity to remain anonymous or use a
pseudonym in their dealings with us where it is lawful and practicable (for example, when making a
general enquiry). Generally, it is not practicable for Touch2Pay Pty Ltd to deal with individuals
anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about
you, you may be unable to utilise our services or participate in our events, programs or activities we
manage or deliver.
7. How does Touch2Pay Pty Ltd hold information?
(a) Touch2Pay Pty Ltd stores information in paper-based files or other electronic record keeping
methods in secure databases (including trusted third party storage providers based in Australia or
overseas). Personal information may be collected in paper-based documents and converted to
electronic form for use or storage (with the original paper-based documents either archived or
securely destroyed). We take reasonable steps to protect your personal information from misuse,
interference and loss and from unauthorised access, modification or disclosure.
(b) Touch2Pay Pty Ltd maintains physical security over paper and electronic data stores, such as
through locks and security systems at our premises. We also maintain computer and network
security, for example, we use firewalls (security measures for the internet) and other security
systems such as user identifiers and passwords to control access to our computer systems.
(c) Our websites do not necessarily use encryption or other technologies to ensure the secure
transmission of information via the internet. Users of our websites are encouraged to exercise
care in sending personal information via the internet.
(d) We take steps to destroy or de-identify information that we no longer require.
8. Does Touch2Pay Pty Ltd use or disclose your personal information for direct
marketing?
(a) Touch2Pay Pty Ltd may use or disclose your personal information for the purpose of
informing you about our services, upcoming promotions and events, or other opportunities
that may interest you. If you do not want to receive direct marketing communications, you
can opt-out at any time by contacting us using the contact details below.
(b) If you opt-out of receiving marketing material from us, Touch2Pay Pty Ltd may still contact
you in relation to its ongoing relationship with you.
9. How does Touch2Pay Pty Ltd use and disclose personal information? 9.1.
For clients
The purposes for which we may use and disclose your personal information will depend on the
services we are providing you. For example, if you have engaged us to deliver a service, we may
disclose information about you to service providers where this is relevant to our services.
9.2. For customers and participants
If you are a customer or participant in an event, we may disclose your personal information to
our clients and venues where this is reasonably necessary for, and relevant to, the delivery of
the event. We may use images or audio-visual recordings which identify you for promotional
purposes where you would reasonably expect this to occur.
9.3. Disclosure to contractors and other service providers
(i) Touch2Pay Pty Ltd may disclose information to third parties we engage in order to
provide our services, including contractors and service providers used for data
processing, data analysis, customer satisfaction surveys, information technology
services and support, website maintenance/development, printing, archiving, mailouts, and market research.
(ii) Personal information may also be shared between related and affiliated companies of
Touch2Pay Pty Ltd, located in Australia or overseas.
(iii) Third parties to whom we have disclosed your personal information may contact you
directly to let you know they have collected your personal information and to give you
information about their privacy policies.
9.4. Use and disclosure for administration and management
Touch2Pay Pty Ltd will also use and disclose personal information for a range of
administrative, management and operational purposes. This includes:
(i) administering billing and payments and debt recovery;
(ii) planning, managing, monitoring and evaluating our services;
(iii) quality improvement activities;
(iv) statistical analysis and reporting;
(v) training staff, contractors and other workers;
(vi) risk management and management of legal liabilities and claims (for example,
liaising with insurers and legal representatives);
(vii) responding to enquiries and complaints regarding our services;
(viii) obtaining advice from consultants and other professional advisers; and
(ix) responding to subpoenas and other legal orders and obligations.
9.5. Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of
collection or otherwise as set out in this Privacy Policy.
10. How can you access or seek correction of your personal information?
(a) You are entitled to access your personal information held by Touch2Pay Pty Ltd on request. To
request access to your personal information please contact our privacy officer using the
contact details set out below.
(b) You will not be charged for making a request to access your personal information but you
may be charged for the reasonable time and expense incurred in compiling information in
response to your request.
(c) We will take reasonable steps to ensure that the personal information we collect, use or
disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if
you notice errors or discrepancies in information we hold about you and letting us know if your
personal details change.
(d) However, if you consider any personal information we hold about you is inaccurate, out-ofdate, incomplete, irrelevant or misleading you are entitled to request correction of the
information. After receiving a request from you, we will take reasonable steps to correct
your information.
(e) We may decline your request to access or correct your personal information in certain
circumstances in accordance with the Australian Privacy Principles. If we do refuse your request,
we will provide you with a reason for our decision and, in the case of a request for correction, we
will include a statement with your personal
information about the requested correction.
11. What should you do if you have a complaint about the handling of your personal
information?
(a) You may contact Touch2Pay Pty Ltd at any time if you have any questions or concerns
about this Privacy Policy or about the way in which your personal information has been
handled.
(b) You may make a complaint about privacy to the privacy officer at the contact details
set out below.
(c) The privacy officer will first consider your complaint to determine whether there are simple or
immediate steps which can be taken to resolve the complaint. We will generally respond to
your complaint within a week.
(d) If your complaint requires more detailed consideration or investigation, we will acknowledge
receipt of your complaint within a week and endeavour to complete our investigation into
your complaint promptly. We may ask you to provide further information about your
complaint and the outcome you are seeking. We will then typically gather relevant facts,
locate and review relevant documents and speak with individuals involved.
(e) In most cases, we will investigate and respond to a complaint within 30 days of receipt of
the complaint. If the matter is more complex or our investigation may take longer, we will
let you know.
(f) If you are not satisfied with our response to your complaint, or you consider that
Touch2Pay Pty Ltd may have breached the Australian Privacy Principles or the Privacy Act,
a complaint may be made to the Office of the Australian Information Commissioner. The
Office of the Australian Information Commissioner can be contacted by telephone on 1300
363 992 or by using the contact details on the website (www.oaic.gov.au).
12. How changes are made to this Privacy Policy?
Touch2Pay Pty Ltd may amend this Privacy Policy from time to time, with or without notice to you. We
recommend that you visit our website (www.touch2pay.com.au) regularly to keep up to date with any
changes.
13. How can you contact Touch2Pay Pty Ltd?
The contact details for Touch2Pay Pty Ltd are:
(a) Touch2Pay Pty Ltd privacy officer:
(b) 32B Hope Street, South Brisbane, Queensland, 4101
(c) info@touch2pay.com.au
This Privacy Policy was last updated on 17th April 2023