Find answers to common questions or get in touch with our support team.
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Getting Started
How do I sign up for Touch2Pay?
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Signing up is easy. Visit our contact page and fill in the enquiry form, or call us directly. One of our payment specialists will guide you through the application process, which typically takes 1-3 business days from submission to approval.
What documents do I need to apply?
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You will need a valid ABN or ACN, proof of identity (driver licence or passport), and your Australian bank account details for settlement. Depending on your business type, we may also ask for proof of business address.
How long does setup take?
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Most merchants are approved and processing payments within 1-3 business days.
Is there a minimum transaction volume?
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No. Touch2Pay has no minimum transaction requirements. Whether you process one transaction a week or thousands a day, you'll get a transparent quote up front with no hidden fees. Talk to our team for a rate tailored to your volume.
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Terminals
What payment methods do the terminals accept?
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Our terminals accept all major card brands including Visa, Mastercard, American Express, eftpos, and UnionPay. They also support contactless mobile wallets like Apple Pay, Google Pay, and Samsung Pay.
Can the terminal integrate with my POS system?
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Yes. Our terminals integrate with most major POS systems used in Australia. We support integration via USB, Bluetooth, or cloud API. Contact our team to confirm compatibility with your specific POS setup.
What happens if my terminal stops working?
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Contact our support team and we will troubleshoot the issue remotely. If the terminal needs replacement, we will ship a replacement device within 1-2 business days. All terminals are covered under our hardware warranty.
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Billing & Settlements
When do I receive my funds?
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Settlements are processed next business day. Transactions processed on Friday will settle on Monday. You can view all settlement details in your Touch2Pay merchant dashboard in real time.
How do I view my transaction history?
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Log into your Touch2Pay merchant dashboard to view complete transaction history, generate reports, and download statements. You can filter by date, amount, card type, and status.
How do I handle refunds?
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Refunds can be processed directly from the terminal or through the merchant dashboard. Full and partial refunds are supported. Refunds are typically processed within 3-5 business days to the customer's card.
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Technical
Do you offer an API for online payments?
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Yes. Our RESTful API allows you to integrate payment processing into your website or application. We provide comprehensive documentation, SDKs for popular languages, and a sandbox environment for testing.
What security certifications do you hold?
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Touch2Pay is PCI-DSS Level 1 certified, the highest level of payment security compliance. We use end-to-end encryption (E2EE), tokenisation, and 3D Secure authentication for all online transactions.
My terminal is showing an error code. What should I do?
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First, try restarting your terminal by holding the power button for 10 seconds. If the error persists, note the error code and contact our support team. Most issues can be resolved remotely within minutes.
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Still need help?
Our support team is available Monday to Friday, 9 AM - 5 PM AEST. We typically respond within a few hours.